We created a document with UX strategy improvements & recommendations where we outlined our main goal:
To produce system that could logically represent a wide breadth of content including company different products, features of the main platform, education, articles, etc.
By creating a site map and segregating the content, we understand and frame problem areas. It was important to include business requirements, constraints and politics. As for business requirements we were dealing with internal: business needs, goals and for external: context, competitors and best practices. We needed to translate business value into digital experience.